“Working in Customer Success allows me to have a privileged position.
On one hand, I am able to meet our clients and learn all about their history and processes so that I can advise them to use our products in the most efficient way. On the other hand, I’m constantly in touch with the “real world” scheduling problems, allowing me to provide valuable feedback to the company, so that our solutions can always accommodate and solve problems that weren’t addressed in an automatic and optimized way.
It’s been amazing to realize that scheduling really is a universal problem. Many times, and even without knowing it, our clients share the same scheduling language, incredibly creative problem-solving methods, challenges and achievements.
In Customer Success we learn a lot from each and every one of our clients, so that we gain more and more expertise about scheduling and share it with the rest of our clients. It almost feels like we are creating a community, that works every day to improve the scheduling process all around the world.
Above all, it’s been an incredible experience to get to know so many wonderful people and to witness first-hand the improvements in their timetabling process.
Bullet Solutions | Customer Success Manager
Tip & Tools: Evaluate broken constraints
Did you know that BEST provides an instant report of all the constraints not being respected?
When “fine-tuning” the schedules, i.e., making some adjustments on the generated schedules, the timetabler may desire to disregard some constraints or even overlap some events for some reason.
Although every time an action that will break a constraint is performed results in a warning stating exactly what and when the constraint will be broken, it still allows the user to confirm if he really intends to break those constraints.
After breaking intentionally some constraints, the timetabler may want to confirm all of the events that for some reason disregard intentionally some constraints. Using the report to evaluate ignored constraints, the timetabler can then visualize everything that either was forced to be overlapped or is breaking a previously inserted constraint.
This report is often used as a really powerful “safety net” to search for eventual mistakes in the schedules after manual editing.